Return & Refund Policy

Last updated: September 15, 2026

At GrafySalesCo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the policy below to determine whether your order is eligible for a return or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging, where applicable.

• You must provide your order number or proof of purchase.

• The return request must be submitted within 30 days of delivery.

Certain items may not be eligible for return, including personalized or customized products, digital products, gift cards, intimate or hygiene-related products, and items marked as non-returnable at the time of purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or other relevant information showing the issue. We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.

3. How to Request a Return

To request a return, please contact our customer support team with:

• Your full name

• Order number

• Reason for the return

• Photos of the product, if applicable

Do not send an item back before receiving return instructions from us. Unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or the product arrived damaged or defective, we will review the situation and determine the appropriate return-shipping arrangement.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

The original shipping charges, if any, may not be refundable unless the return is due to an error, defect, or damage attributable to GrafySalesCo.

6. Partial Refunds

In certain circumstances, only a partial refund may be provided, such as when an item is returned in a condition that differs from its original condition or has been used, damaged, or is missing original components.

7. Exchanges

We may offer exchanges for eligible products depending on availability. If the requested replacement is unavailable, we may instead provide a refund or another appropriate resolution.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it, first check your bank account or payment provider.

If the refund is still not showing after the normal processing period, please contact your payment provider. You may also contact us for assistance.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order. We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.

10. Contact Us

If you have questions about returns or refunds, please contact us through the contact information provided on our website.

GrafySalesCo

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.