Shipping Policy

Last updated: September 15, 2026

At GrafySalesCo, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, carrier, and other circumstances.

Typical delivery times may vary between 5–15 business days after an order has been shipped.

Please note that delivery estimates are not guaranteed. Delays may occur because of weather, customs processing, carrier disruptions, incorrect address information, public holidays, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on the destination, shipping method, order size, and other applicable factors.

If free shipping is offered for a particular product, order, promotion, or destination, the applicable terms will be displayed at checkout or in the relevant promotion.

4. Order Tracking

When tracking information is available, we may provide a tracking number or tracking link after your order has been shipped.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipping the order.

If the package cannot be reshipped, any refund will be handled in accordance with our Return & Refund Policy.

6. Lost, Stolen, or Delayed Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location and contact the shipping carrier.

If a package is delayed or appears to be lost in transit, please contact us so that we can assist with the appropriate next steps.

Once an order has been delivered to the address provided at checkout, GrafySalesCo may not be responsible for packages that are subsequently lost or stolen.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the package and the damaged product.

We will review the situation and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with our Return & Refund Policy.

8. International Shipping and Customs

For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside our control.

9. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, provide an alternative or refund the affected order.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, delivery areas, or business practices.

Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about shipping or the status of your order, please contact us through the contact information provided on our website.

GrafySalesCo